FAQ
How can I contact Hessovia?
You can email us at info@hessovia.com, Live chat with us, DM us on any social media platform, or call us, and our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes, indeed! At Hessovia, we don't just think globally; we think cosmically. Whether you're nestled in the bustling streets of a metropolis on Earth or residing in the serene solitude of the Andromeda Galaxy, we've got you covered. Our delivery reaches across galaxies, ensuring that everyone can unlock the secrets to stellar beauty, no matter their star system. Join us on a celestial journey to rejuvenation, from the Milky Way to beyond!Where do you ship from
Where do you ship from?
At Hessovia, we take pride in our global presence, with warehouses strategically located worldwide. This allows us to ship our products from the nearest warehouse directly to your doorstep in a highly professional and efficient manner. Our streamlined logistics ensure swift delivery, reliable tracking, and exceptional customer service, so you can enjoy your Hessovia experience with ease and confidence, no matter where you are in the world.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
At Hessovia, we prioritize fast and efficient order processing to ensure your products reach you as quickly as possible. Orders are typically processed within 2-3 days of placement, and once processed, they are shipped immediately. Depending on your location, you can expect to receive your order within 4 to 14 days, allowing you to start enjoying your Hessovia products without delay.
How long will it take to receive my order?
At Hessovia, we understand the importance of timely delivery. Our shipping times typically range between 4 to 14 days, ensuring that your products reach you promptly and efficiently. From order processing, which takes 2-3 days, to delivery, we strive to provide a seamless and reliable shipping experience for our valued customers.
What if I don't receive my order?
If you don't receive your order within 20 days after shipping, you are eligible for a full refund.
How do I return an item?
You can email us at info@hessovia.com, Live chat with us, DM us on any social media platform, or call us, and our customer service team will be happy to help you with whatever you need!
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or with debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.