Refund Policy

  1. You can email us at info@hessovia.com, Live chat with us, DM us on any social media platform, or call us and our customer service team will be happy to help you with whatever you need!
  2. All refunds will be credited to your original form of payment. If you paid by credit or with debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
  3. Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will resolve your case immediately.
  4. At Hessovia, we prioritize fast and efficient order processing to ensure your products reach you as quickly as possible. Orders are typically processed within 2-3 days of placement, and once processed, they are shipped immediately. Depending on your location, you can expect to receive your order within 4 to 14 days, allowing you to start enjoying your Hessovia products without delay. We understand the importance of timely delivery. Our shipping times typically range between 4 to 14 days, ensuring that your products reach you promptly and efficiently. From order processing, which takes 2-3 days, to delivery, we strive to provide a seamless and reliable shipping experience for our valued customers.